1. Information We Collect
To provide and improve our services, Biovell Company Limited ("we", "us", "our") collects the following information when you use the Event Country application:
- Account and Profile Information: To create and manage your account, we collect your Name, Email Address, and Phone Number. We assign you a unique User ID to identify you within our service. You may also voluntarily provide Photos or Videos for your profile.
- Financial Information: For event organizers, we collect payment details such as bank account or mobile money information to facilitate payouts for ticket sales. For ticket buyers, we collect payment information to process transactions.
- User Content: We collect the information you provide when you create or manage events, including titles, descriptions, images, and location data.
- Automatically Collected Data: We automatically collect technical data, including your IP address, device type, operating system, and usage data about your interactions with our app, to ensure functionality and improve our service.
2. How We Use Your Information
The information we collect is used for the following purposes:
- App Functionality: To create your account, process payments and payouts, display events, issue tickets, and enable core features of the app.
- Security and Fraud Prevention: To verify user and organizer identities, monitor for fraudulent activity, and enforce our terms of service.
- Communication: To send important notifications about your account, transactions, or events, and to respond to your support inquiries.
- Service Improvement: To analyze usage patterns, diagnose technical problems, and improve the user experience.
3. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide you with our services. We may also retain information to comply with legal obligations (such as tax and accounting), resolve disputes, and enforce our agreements.
4. How We Share Your Information
We do not sell your personal data. We only share information with third parties in the following circumstances:
- With Third-Party Service Providers: We rely on trusted third parties to perform key functions.
- Stripe, Inc.: We share identity and financial information with Stripe to securely process payments and payouts.
- Google Cloud / Firebase: Our application data, including user information, is stored and processed on secure cloud infrastructure provided by Google.
- Publicly on the Platform: Information you choose to make public, such as your organizer name and event details, will be visible to other users.
- For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process.
5. Data Security & Your Rights
We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. However, no method of transmission over the Internet is 100% secure. You have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us.
6. Account Deletion
You may request the deletion of your account at any time by contacting our support team via the methods listed below. Upon verifying your request, we will permanently delete your personal information, such as your profile, user content, and account details. Please note that we may be required to retain certain information for a limited period for legal, financial, or security purposes, such as transaction records for accounting compliance or communications related to support inquiries.
7. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.